CallMaX has more ways to help your staff be more productive and effective in more aspects of their jobs than any other company servicing the multi-family industry today. Don‘t believe it? Check out just a sampling of what we can do for you below. And if you need more proof, give us a call (and a few hours).
Online shopping is not only here to stay, it‘s growing by leaps and bounds! Your community either doesn‘t offer an important resident-attracting package management service (rated in the top three must-haves by apartment shoppers), or you do offer the service and are struggling with the huge toll it takes on your staff in terms of time, effort, and distraction from the other important tasks of the day. Either way – you need The Package App from CallMaX!
The Package App is so easy to use. It runs on a smartphone or tablet. With its built-in bar code scanner and exclusive “Speed-Check” feature, the time spent checking in packages is cut in half! Resident notifications? Automatic! As in “no time at all.” Time spent searching to see if you have a resident‘s package? All but gone, because everything is online. Full featured? Scan a barcode, locate a package, send repeat notifications, collect a signature, and even take a picture! So what is the bottom line? Save lots of time – save lots of money! And yes, provide an incredible and valuable customer service along the way.
CallMaX can even increase your productivity when you‘re not in the office! How? With the CallMaX mobile app, of course. Available for Android and Apple, our mobile app is a full function app designed to give you the power to manage your Interactive answering service from the palm of your hand. You can add or change user accounts, update your on-call schedules instantly, listen to your phone messages, create greeting announcements, and more. Your maintenance staff can use it to respond to emergency calls or report their activity status (via the M.O.M. for Maintenance service). And we are adding features and functionality to the app constantly. Your world is going mobile, and CallMaX is going with you!
Are your overtime billing hours for emergency maintenance service out of control? If you can‘t measure the problem, then you can‘t manage it. The M.O.M. for Maintenance service is a clever industry-exclusive service from CallMaX that helps you keep track of your maintenance staff activities for those off-hours site visits. In conjunction with our Interactive answering service, and with the aid of our easy-to-use CallMaX mobile app, our M.O.M. service keeps watch over your staff letting you know when they went on site, how long they were on the service call, and when they returned.
Our Bulletin resident notification service is a must-have for any efficient office. It‘s so simple, easy, and inexpensive to create personalized communication with your residents on any subject you want. With a click of a mouse, instantly send a message via phone, text, and/or email. When compared to creating flyers, printing them, handing them out, and picking them up, the Bulletin service is not only a “green” alternative, it saves a lot of “green” as well. But don‘t let the low price on this service fool you! Here are some real-world examples:
- Delinquent Rent: A simple monthly rent reminder notice can decrease delinquent rent rate issues by up to 35%!
- Relationships: Birthday wishes, social event invitations, community announcements
- Emergencies: Water outages, weather alerts, construction notices
- Customer Service: Maintenance follow-up calls, renewal notices
Lead Follow-Up Automation
CallMaX works 24í—7, but we‘re pretty sure that you don‘t. So what about those off-hours leads? Is your staff being productive and doing everything they should to follow up? Can you even really know? Well, with our CallBaX feature, you can! With CallBaX, leads from your Interactive answering service and your Call Tracking service are “teed up” each day for leasing staff. They don‘t have to do much more than sell! CallBaX calls them to start the leasing lead follow-up session, it places the phone calls to the prospects‘ Caller IDs, it connects the agent with the prospect, and it can even record the conversation. Now you can evaluate agents on their follow-up skills too! And management doesn‘t have to wonder about follow-up work anymore. CallBaX confirms the calls have been made by whom and when. Faster, better, and an accountable lead follow-up process; another industry innovation from CallMaX.