Renewals can account for more than 60% of a community‘s revenue, so customer service should always be the most important service you offer. A great advantage of the full suite of CallMaX services is that it provides, updates, and improves the level of customer service you offer. And, as you know, if you don‘t service your residents well, someone else will!
Interactive answering service
Did you know that one of the number one reasons residents leave is because of poor responses to maintenance issues? With CallMaX there are many ways to ensure your maintenance team is meeting your high standards. You can use CallMaX to measure call response times and listen to recorded conversations between staff and residents. You can even measure their performance on the phone against other staff members, properties, or the industry average with continuous performance scoring. Utilize this information to recognize your team for their amazing performance or identify training needs. It‘s all about improving customer service.
And how‘s this for customer service: With the exclusive “See Me” feature of the Interactive answering service, you can offer your residents “peace of mind” on those late-night emergency call visits. CallMaX can send a picture of your responding technician to the resident so he or she will know who to expect at the door late at night. A comforting thing for anyone at 2 AM!
Our Bulletin resident notification service is a “must-have” weapon in the fight for great customer service. Communication is key. And with Bulletin, it‘s so simple, easy, and inexpensive to create personalized communication with your residents on any subject you want. With a click of a mouse, instantly send a message via phone, text, and/or email. When compared to creating flyers, printing them, handing them out, and picking them up, the Bulletin service is not only a “green” alternative, it saves a lot of “green” as well. But don‘t let the low price on this service fool you! Here are some real-world examples:
- Delinquent Rent: A simple monthly rent reminder notice can decrease delinquent rent rate issues by up to 35%!
- Relationships: Birthday wishes, social event invitations, community announcements
- Emergencies: Water outages, weather alerts, construction notices
- Customer Service: Maintenance follow-up calls, renewal notices
Online shopping is not only here to stay, it‘s growing by leaps and bounds! Your community either doesn‘t offer an important resident-attracting package management service (rated in the top three must-haves by apartment shoppers), or you do offer the service and are struggling with the huge toll it takes on your staff in terms of time, effort, and distraction from the other important tasks of the day. Either way – you need The Package App from CallMaX!
The Package App is so easy to use. It runs on a smartphone or tablet. With its built-in bar code scanner and exclusive “Speed-Check” feature, the time spent checking in packages is cut in half! Resident notifications? Automatic! As in “no time at all.” Time spent searching to see if you have a resident‘s package? All but gone, because everything is online. Full featured? Scan a barcode, locate a package, send repeat notifications, collect a signature, and even take a picture! So what is the bottom line? Save lots of time – save lots of money! And yes, provide an incredible and valuable customer service along the way.
Do you have a large number of residents who speak a language other than English? Well, CallMaX is multilingual! You can have your menu prompts in English and in one of many languages (including Spanish, Brazilian Portuguese, Mandarin Chinese, Korean, Vietnamese, Japanese, Cantonese, and more). Now you can extend your customer service to everyone!