Sometimes something “out of the box” just won‘t do. When you need a solution to a problem that no one else can touch, CallMaX has a team ready to step in and help. From exclusive maintenance, courtesy, and leasing call scoring, to third party system integrations, to – well – anything you can think of, CallMaX is the place to turn.
Performance Scoring Index (PSI)
Many companies measure and improve the performance of their sales teams through “shopping” and listening to leasing call recordings. But this has not been possible for maintenance and courtesy service staff until now. Performance Scoring Index (PSI) is a breakthrough innovation in staff monitoring and assessment that allows you to continuously evaluate maintenance, courtesy and leasing staff. By listening to the recordings of conversations between your staff and residents or prospective residents, our professional and trained call scorers will evaluate your staff‘s performance using your company‘s specific criteria.
Our PSI service will help you identify and target specific staff training needs. It also includes the ability to generate “Star Performer” awards to outstanding performers, again based on the criteria you have provided. Working with your team in this way is all about “closing the back door” on resident retention and making a great first impression with new prospects. Each month CallMaX gives you individual call scores as well as score summaries by staff members, by community, and even by how your teams‘ scores measure up to industry benchmarks. CallMaX is the only company that brings you this innovative approach to better managing your maintenance, courtesy and leasing staff.
Of course CallMaX integrates! We have integration solutions for most property management software in the industry. And if we don‘t have one for your software, we are confident we can develop one just for you in short order. It‘s part of our commitment to your satisfaction. Contact us today to learn more about our capabilities and to see how CallMaX can fit into your overall operational solutions.
“CallMaX has a knowledgeable and highly skilled group of engineers ready to work with you to develop custom solutions to meet your operational needs. No matter what the problem is, we are always happy to help you analyze the situation, design a prudent solution or course of action, and deliver a quality result that is on target and on budget. Our team has a great reputation for delivering results to our CallMaX customers:
“I recently sent an email to the CallMaX help desk to see if they would be able to adjust their maintenance report so that it could include an average response time for non-page out calls. The customer service team promptly responded to my email and within the next few days stated that they would be able to accommodate my request. As promised, they provided the exact tool that I requested. I appreciate CallMaX‘s prompt response to my request. As a call management service provider CallMaX has enabled me to better manage my time and ensure a high level of customer service! I know that CallMaX services a multitude of communities, but they are attentive to the needs of our project and I really appreciate that. Thank you for keeping your word and for following up with me!”Rebecca L. Lisle, Resource Manager
Hickam Communities LLC