Have you seen what the right “answering service” can do for your community lately? Our MaX~ANSWER service is a powerful collection of highly innovative and often industry-exclusive services and features that will launch your property into the 21st century and help you leap past your competition. Let‘s take a look …
Of course everything CallMaX does is available to you on the Internet. But did you know that you can take it with you? Our high-function mobile app allows you to control almost everything about the Interactive service. By enabling you to listen to calls, get Caller IDs, respond to emergencies, update schedules, manage user accounts, and even record emergency greeting announcements for your callers (like for a property water outage), our mobile app puts the power in your pocket.
CallMaX is making your staff‘s job even easier, and your residents will appreciate the fast response! Rapid Reply™ gives maintenance and courtesy professionals the ability to immediately respond to residents that have called in to report a service issue. It gives the staff more tools in their toolbox to quickly facilitate communication with the resident via a preprogrammed phone or text message. Quickly sending the resident a relevant status update saves time and frees up maintenance and courtesy personnel to focus on more pressing issues.
“See Me” Feature
The “See Me” feature is included with the Interactive answering service and is unique to CallMaX. It helps give your residents that extra ’peace of mind‘ when requesting an emergency service call. The Interactive service can text a picture to your resident of the maintenance technician or courtesy officer who will be responding to his or her call. Your residents will feel more comfortable knowing who is at their door in the middle of the night. Now that‘s great customer service.
Interactive: Innovative Answering Service
The Interactive service from CallMaX is the original and leading automated answering service, designed specifically for multifamily, that gives your callers a truly interactive experience. Using our exclusive, innovative speech recognition technology, callers can ask for and get the information they want, right away, and on almost any topic about your community. No more lengthy recorded messages that never provide your callers any real help. Interactive will give you their Caller ID and even the topic they called about – turning that otherwise cold lead hot!
Interactive also leads the way in servicing your residents‘ needs. It always answers on the first ring, and residents never wait on hold. Interactive takes resident emergency and courtesy calls and dispatches your staff quickly and reliably. Interactive also records the conversations between your service staff and your residents! You‘ll be amazed at how this one feature will make your life easier – no more “he said, she said!” And the service staff loves that Interactive never gives their phone number to the residents.
Would you like to provide excellent service to an international community? No problem! The Interactive service can be tailored to your needs to include Spanish or one of many other languages, including Brazilian Portuguese, Mandarin Chinese, Vietnamese, and Korean. Don‘t see the language you need? Just give us a call!
Performance Scoring Index
Did you know that a leading reason that residents leave a community is poor customer service when responding to maintenance and courtesy issues? Many companies measure and improve the performance of their sales teams through “shopping” and listening to leasing call recordings. So why not do the same for your maintenance and courtesy service staff? Well, now it‘s possible with Performance Scoring Index (PSI). PSI is a breakthrough innovation in staff monitoring and assessment, offering continuous performance scoring. By listening to the recordings of conversations collected by our Interactive call answering service on an ongoing basis, our professional and trained call scorers will evaluate your staff‘s performance using your company‘s specific criteria. Our PSI service will help you identify and target specific staff training needs. It also includes the ability to generate “Star Performer” awards to outstanding performers, again based on your own exact criteria. Working with your team in this way is all about closing the door on resident retention. Each month we give you individual call scores as well as score summaries by staff members, by community, and even by how your teams‘ scores measure up to industry benchmarks. CallMaX is the only company bringing you this innovative approach to staff management, accountability and improving the resident experience.
Music On Hold
No office should be without it! When you need to place your callers on hold, CallMaX can provide them with a pleasant listening experience that will keep them happy, informed, and on the line. It works with most digital or analog phone systems and is a perfect complement to your CallMaX Interactive answering service.