CallMaX is the leading provider of complete call, voice, and digital communications solutions for the multifamily industry. Since its founding in 2003 and to this day, CallMaX has been and still is the recognized leader in feature innovation, driving value and real business results to our customers. From the large and growing list of industry-first and industry-unique features, such as speech recognition technology, maintenance reply call recording, web and mobile based access, the “See Me” feature, lone worker programs, lead follow-up automation, and much more, CallMaX has successfully turned the “answering service” on its head and transformed it into a critical “must-have” asset for every property manager. Combine this with a fantastic customer service experience and a system that is very easy to use, and it‘s no wonder CallMaX continues to grow while enjoying one of the highest customer retention rates in the industry. In October 2016, CallMaX was acquired by MRI Software, a global leader in real estate software solutions. Learn more about MRI Software at www.mrisoftware.com
- 24/7/365 Live Support
- Maintenance escalations
- Constant system monitoring
- Full hands-on training
- Monthly property Score Cards
- Weekly call follow-up report
- We call you!
Customer Service is #1
So, what is the most important service we offer? Actually, it‘s customer service 24×7 “proactive customer service” to be exact. Proactive means that CallMaX goes way beyond just the typical 24×7 claim of any other company. Proactive customer service means that we don‘t just wait for you to call us, we call you! We call you after your training to see if you need any assistance getting started with CallMaX. We notify you when we notice your on-call schedule is not set up correctly. We call you if we could not reach anyone on your maintenance team for a resident call. We even call you periodically to just say hello and see if you have any new staff that need training, or if we can address any need you may have. And this is just a sample of all the things CallMaX does to make sure our customers are the happiest and best cared for in the industry. CallMaX is a company that puts its customers‘ needs first. So you can be sure that working with CallMaX is always the right call.
Your Complete Multifamily Services Provider
CallMaX is multifamily. That‘s all we do. Each one of our innovative services and features was designed specifically to address the needs of the multifamily industry. From our beginnings with the revolutionary answering service, we have listened hard to the industry and worked hard to expand our services to meet more and more needs of our multifamily customer base. We now have over 15 advanced, innovative, and often industry-unique services grouped into five major categories. We also feature a mobile app to take CallMaX with you on the go!
An Answering Service built for Apartment Communities
Interactive answering service, Spanish, Music on Hold, Web Portal tools
Bulletin resident communications, FeedBaX survey module, email, chat
Advertising call tracking, CallBaX automated lead follow-up, keyword text campaigns
The Package App, M.O.M. staff tracking module, call recording
- Professional Solutions
Third party systems integrations,custom solutions development, Maintenance, Courtesy response call scoring,
Our People Make All the Difference
We have assembled an amazing team of individuals at CallMaX who are hardworking, dedicated to our customers‘ success, and are focused on achieving our number one goal: Customer satisfaction. You are welcome to contact us for more information or ask any one of our customers about us. Let us know how we can put our team to work for you.
CallMaX Supports Our Multifamily Industry
CallMaX is multifamily. The CallMaX team does everything we can to support our industry. We are members of many local and national industry associations such as the National Apartment Association (NAA), National Suppliers Council (NSC), Atlanta Apartment Association (AAA), and dozens more. We serve a broad array of multifamily communities including conventional, student, senior, military, and affordable housing. We participate in industry events and conferences and have been asked to moderate and speak at panel discussions.
History of Growth and Innovation
Rock Solid Reliability
The best services are those you can count on day in and day out. From day one, CallMaX has worked exceptionally hard to maintain our impeccable record system availability, achieving “5 9‘s” of reliability every year. And we continue to work hard on it each and every day. From fully redundant servers, to multiple internet access points, redundant power supplies, the use of industry leading firewall technology, to the use of multiple equipment co-location facilities, we make sure CallMaX is always there when you need us