What could be more important than retaining those quality residents that you‘ve worked so hard to gain? Not much. And since the solution to the retention problem is never just about one thing, you need a multifaceted approach. Fortunately one company, CallMaX, has many ways to help you.
Our Bulletin resident notification service is essential for building the type of relationships you need to have to improve resident retention. Communication is key. And with Bulletin, it‘s so simple, easy, and inexpensive to create personalized communication with your residents on any subject you want. With a click of a mouse, instantly send a message via phone, text, and/or email. When compared to creating flyers, printing them, handing them out, and picking them up, the Bulletin service is not only a “green” alternative, it saves a lot of “green” as well. But don‘t let the low price on this service fool you! Here are some real-world examples:
- Delinquent Rent: A simple monthly rent reminder notice can decrease delinquent rent rate issues by up to 35%!
- Relationships: Birthday wishes, social event invitations, community announcements
- Emergencies:Water outages, weather alerts, construction notices
- Customer Service: Maintenance follow-up calls, renewal notices
Text, Chat, Web
The phone is still essential, but texting for information and using websites are catching up fast. CallMaX is there with our live texting capabilities that bring resident communication right to your agents‘ desktops – in real time! And our web-based instant chat module, which easily integrates into your property‘s website, lets Web surfers do the same. Now you can be there wherever, whenever, and however your residents want.
Did you know that one of the number one reasons residents leave is because of poor responses to maintenance issues? With CallMaX there are many ways to ensure your maintenance team is meeting your high standards. You can use CallMaX to measure call response times and listen to recorded conversations between staff and residents. You can even measure their performance on the phone against other staff members, properties, or the industry average with continuous performance scoring. Utilize this information to recognize your team for their amazing performance or identify training needs. It‘s all about improving customer service.
And how‘s this for customer service: With the exclusive “See Me” feature of the Interactive answering service, you can offer your residents “peace of mind” on those late-night emergency call visits. CallMaX can send a picture of your responding technician to the resident so he or she will know who to expect at the door late at night. A comforting thing for anyone at 2 AM!
Keep your finger on the pulse of your residents‘ needs with quick, easy, and inexpensive resident surveys. Our do-it-yourself approach allows you to quickly create your own phone and text-based surveys on any topic, right on our website. What better way to stay on top of your residents‘ needs than by asking them what those needs are? Now you can spend your precious budget dollars where they will do the most good. When armed with that kind of information, your retention problems can be history!